1. How do I book a room?
2. How many days before my arrival do I need to make a booking?
3. Do you require my credit card details to make a booking?
4. After making a booking, when will I receive a confirmation?
5. Can I book for someone else?
6. What name is the booking made under?
7. What if the selected resort is not available?
8. How do I amend my booking?
9. How do I cancel my booking?
10. What if I wish to extend my stay?
11. Do I need to confirm my booking with the resort directly?
12. The resort has no record of my booking?
13. I have a problem with my booking, who do I contact?
14. Are special requests guaranteed?
15. How do I check-in at the resort?
16. What is your cancellation policy?
17. Do you provide transfers from the airport?
18. What time can I check-in and check-out?
19. What does a "Request" or "On Request" booking mean?
19. What is the definition of room types?
20. Who owns and operates kohtao.asia?




1. Are your rates fully inclusive?
2. Is there any fee for using kohtao.asia services?
3. Are the rates on your website per person or per room?
4. Do your room rates include transfers?
5. Do children receive discounted rates?
6. Why are rates different to when I last checked?

1. What credit cards do you accept?
2. What name will appear on my credit card statement?
3. Is online booking secure?
4. When do I need to pay for my booking?
5. When will I be charged?
6. Can I still book if the credit card holder is not a guest?
7. My credit card number is correct, but it is not accepted, why?
8. Why do you need to obtain pre-authorized from my credit card issuer?
9. Can I get Tax Receipt for my booking?
10. When will I receive my refund?




1. How do I book a room?
Once you have selected your resort please click on the resort's ''book a room'' button to display our booking form. Complete and submit the booking form by clicking the ''submit'' button located at the bottom of the form.

If you wish to place a booking for more than one hotel or check in date, please complete a separate booking form for each individual hotel or check in date.
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2. How many days before my arrival do I need to make a booking?
Normally, we accept bookings that are made at least 2 working days before check in. Late bookings are upon request and subject to availability. We will do everything possible to meet your requirements.
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3. Do you require my credit card details to make a booking?
We will reserve the room once the booking has been made, without your credit card information. Full payment of the deposit by credit card must be made within 24 hours of receiving our confirmation stating availability, details and a payment link. We accept payment by Visa and American Express.
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4. After making a booking, when will I receive a confirmation?
After sending the booking form to us you will immediately receive an email detailing your booking request. We aim to confirm your booking or advise on hotel availability within 24 hours.
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5. Can I book for someone else?
Yes. When completing our booking form, the guest information field should be the person staying at the hotel. The contact information should be your name and email address. Please also see related payment FAQ: Can I still book if the credit card holder is not a guest?
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6. What name is the booking made under?
The booking is made under the name entered in the booking form.
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7. What if the resort of my choice is not available?
If your selected resort is not available we will try and book another comparable standard resort, without obligation. No charge will be made for alternative hotels without your approval.
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8. How do I amend my booking?
To amend a booking please complete and submit our amendment form.
For amendment fees please read our amendment policy. Any change to the amendment policy will be advised by e-mail when you make your amendment.
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9. How do I cancel my booking?
To cancel a booking please complete and submit our cancellation form.
For cancellation fees please read our cancellation policy. Any change to the cancellation policy will be advised by e-mail when you make your cancellation.
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10. What if I wish to extend my stay?
We are willing to try to extend your stay. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please quote your booking reference number.
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11. Do I need to confirm my booking with the resort directly?
No, you do not need to contact the resort.
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12. The resort has no record of my booking?
If you contact a resort directly regarding your booking they may not have any record of your booking. This is because the room booking details including guest names are sent to the resorts 7 days before check in.
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13. I have a problem with my booking, who do I contact?
Please contact our reservations departement at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call +66 (0)77 456 774.

We are open Monday - Friday 10.00 - 18.00, (GMT +7)
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14. Are special requests guaranteed?
All special requests e.g. early check-in, late check-out, non-smoking room, connecting room etc. are subject to availability on check in and cannot be guaranteed.
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15. How do I check-in at the resort?
You can check-in with either our booking voucher or your passport.
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16. What is your cancellation policy?
Please see our cancellation policy .
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17. Do you provide transfers from the airport?
No.
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18. What time can I check-in and check-out?
Check-in time: is normally from 14.00 hours

Check-out time: is normally before 12.00 hours

Early Check In and Late Check Out requests are subject to room availability of individual resorts and cannot be guaranteed.
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19. What does a "Request" or "On Request" booking mean?
This means we need to check the availability with the resort before we can confirm your booking. For "On Request" resorts we will advise you of the availability by e-mail within 24 hours. If your chosen hotel is not available, we will try to offer alternative available hotels.
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20. What is the definition of room types?
Single room: may contain 1 single bed.
Double room: has one large bed, big enough for 2 people.
Twin room: has two single beds for two people.
Triple room: accommodates three people.
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21. Who owns and operates kohtao.asia?
kohtao.asia is the trading name of Koh Tao Ozone Co., Ltd. Our management team have extensive experience in Travel, IT, Management and Customer Service.

• TAT: Tourist Authority of Thailand license number is 31-0653.

1. Are your rates fully inclusive?
Yes. Our rates include all taxes and service charges. There are no booking fees or any other hidden or extra costs.
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2. Is there any fee for using kohtao.asia services?
No, we do not charge any administration or handling fees. We have no hidden costs.
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3. Are the rates on your website per person or per room?
All the rates listed on our website are per room. All rates include service and local taxes.
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4. Do your room rates include transfers?
No.
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5. Do children receive discount rate?
The policy regarding children varies from hotel to hotel. Usually children under 12 years of age stay for free in their parent's room using the existing bedding.

Any child over the age of 12 is considered an adult by the hotel industry and normal adult charges will apply.
Free baby cots for babies are on request and are only suitable for children under 2 years old.
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6. Why are rates different to when I last checked?
Rates can change due to market conditions or currency exchange rates.
Our rates are fixed and will not change once you have paid for your booking, unless you wish us to amend your paid booking.
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1. What credit cards do you accept?
We accept payment by VISA and American Express cards.
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2. What name will appear on my credit card statement?
kohtao.asia trades under the name of Koh Tao Ozone Co., Ltd. Your credit card statement will show your payment under Koh Tao Ozone Co., Ltd.
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3. Is it secure to pay online?
Yes, when you submit your credit card information it is sent to us via https (hypertext transfer protocol secure) instead of being sent via http (hypertext transfer protocol). 'Https' is the industry standard for secure Internet data transmission.
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4. When do I need to pay for my booking?
Deposit payment is required within 24 hours of receiving a confirmation e-mail from us under normal circumstances.
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5. When will I be charged?
You will be charged only when we have confirmed your booking and you have sent us your credit card details. The balance will have to be paid directly to the resort upon check-in. No charge will be made to your credit card if the room you requested is unavailable.

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6. Can I still book if the credit card holder is not a guest?
Yes. But we may request additional information (photocopies of actual credit card and signed passport) for verification, as part of our credit card security procedures. The request for this will be sent to you via email. If this additional information is not provided we reserve the right to cancel the booking and release any credit card pre-authorisation.

We operate this procedure due to help protect credit card holders from fraud.
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7. My credit card number is correct, but it is not accepted, why?
This can be for a variety of reasons including:-

* You may have provided us with incorrect card details. Please recheck the spelling of your name, card number, expiry date, 3-digit CVV (CVV is the last 3-digit number on the signature area of the card)

* You have reached your credit limit.

* As an anti fraud measure, although you are within your card limit some credit card issuers will not authorize payments that are of a high value or outside your normal spending pattern. Please contact your credit card issuer.

* You have provided us with your debit card details instead of your credit card details.
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8. Why do you need to obtain pre-authorized from my credit card issuer?
In order to process bookings within 14 days of check in we need to obtain pre-authorized from your credit card issuer. This process reduces fraud and will reserve funds from your credit card account.

Pre-authorization, which is also known as ''shadowing'', reserves the funds we have pre-authorized from your credit card account. No funds will have left your account but your card issuer will allocate funds from your credit card account for the reserved amount.

We will only charge and remove funds from your credit card account once we have confirmed your booking.

If we are unable to confirm your booking, no funds will be taken from your credit card account. Your credit card issuer will automatically release the reserved funds, normally after about one week.

Credit card issuers do not have standard automatic pre-authorization times, so release times do vary.
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9. Can I get Tax Receipt for my booking?
Yes. We will be pleased to send a printed company headed tax invoice. Simply contact us requesting an invoice at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please quote your booking reference number and postal address.
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10. When will I receive my refund?
Refunds normally take between 7- 21 days.

We will submit your refund details to our bank. Our bank will then instruct your credit card issuer to refund your account.
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